Grievance Redressal
Process for Redressal of Investors Grievance
Call or Write to Customer Care
Swati Singh (Head of Investor Relations)
+91 8340691577
Monday to Friday: 9:15AM to 5:15PM & on Saturday: 9:15AM to 2PM (Closed on public holidays & Sundays)
Ground Floor, Radio Station Road, Ratu, Ranchi, Jharkhand-835222
Write to our Investor Relations Officer
In case you are not satisfied with the response or the resolution provided, you may contact the Investor Relations Officer of Plango India Pvt Ltd.
Ruchi Singh
Write to our CEO
In case you are not satisfied with the response or the resolution provided, you may contact the CEO of Plango India Pvt. Ltd.
Ranjan Kumar (CEO)
Remedy through the Regulator viz.SEBI
If you are not satisfied with the response from Plango India Pvt Ltd, you can lodge your grievance with SEBI at https://scores.sebi.gov.in/ or you may write to any of the offices of SEBI or call SEBI on Toll-Free Helpline at 1800 22 7575 / 1800 266 7575.
Online Resolution of Disputes through Conciliation / Arbitration (Smart ODR)
You may first take up your grievance by lodging a complaint directly with Plango India Pvt Ltd. (Refer Level 1 and Level 2 above). If the grievance is not redressed satisfactorily, then you may, in accordance with the SCORES guidelines, escalate the same through the SCORES Portal in accordance with the process laid out therein. After exhausting all available options for resolution of the grievance, if you are still not satisfied with the outcome, you can opt for online resolution of dispute through Conciliation/Arbitration on SMART ODR Portal at smartodr.in.
For SEBI Master Circular on ODR, please click here.